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Patient
Bill of Rights:
A
patient has the right to:
- Respectful
care given by competent workers.
- Know
the names and the jobs of his or her care givers.
- Privacy
and access of medical information as described in Novant's Notice
of Privacy Practices.
- Privacy
with regard to his or her medical condition. A patient's care and
treatment will be discussed only with those who need to know.
- Have
his or her medical records treated as confidential and read only by
people with a need to know. Information about a patient only will
be released with permission from the patient or if permitted by law.
- Good
quality care and high professional standards that are continually
maintained and reviewed.
- Make
decisions regarding his or her care and has the right to include family
members in those decisions.
- Information
from his or her doctor in order to make informed decisions about his
or her care. This means that patients will be given information about
their diagnosis, prognosis and different treatment choices. This information
will be given in terms that the patient can understand. This may not
be possible in an emergency.
- Full
information about any research studies in which he or she has been
given the option to participate. A patient may refuse to participate
in any research study. A patient who chooses to participate has the
right to stop at any time. Any refusal to participate in a research
program will not affect the patient's access to care.
- Refuse
any drugs, treatment or procedures, to the extent permitted by law,
after hearing the medical consequences of refusing the drug, treatment
or procedure.
- Have
help getting another doctor's opinion at his or her request and expense.
- Care
without regard to race, color, religion, disability, sex, sexual orientation,
age, or national origin.
- Be given
information in a manner that he or she can understand. A patient who
does not speak English or is hearing or speech impaired has the right
to an interpreter, when possible, at no cost to the patient.
- Upon
request, to access all information contained in the patient's medical
records within a reasonable time frame. This right may be restricted
as allowed by law.
- Have
information in the medical record explained to him or her.
- Treatment
that avoids unnecessary discomfort.
- A copy
of his or her bills. A patient also has the right to have the bill
explained.
- Request
help in finding ways to pay his or her medical bills.
- Access
people or agencies to act on the patient's behalf or to protect the
patient's rights under law. A patient has the right to have protective
services contacted when he or she or the patient's family members
are concerned about safety.
- Be informed
of his or her rights at the earliest possible time in the course of
his or her treatment.
- Make
advance directives (such as a living will, health care power of attorney
and advance instruction for mental health treatment) and to have those
directives followed to the extent permitted by law.
- Personal
privacy and to receive care in a safe and secure setting.
- Be free
from all forms of abuse or harassment.
- Appropriate
assessment and management of pain.
- Be involved
in resolving dilemmas about care decisions.
- Have
his or her complaints about care resolved.
- The
family/guardian of a child or adolescent patient generally has the
right and responsibility to be involved in decisions about the care
of the child. A child or adolescent has the right to have his or her
wishes considered in the decision-making as limited by law.
Patient
Responsibilities
Patients
are responsible for:
- Providing
correct and complete information about their health and past medical
history.
- Reporting
changes in their general health condition, symptoms or allergies to
the responsible care giver.
- Reporting
if they do not understand the planned treatment or their part in the
plan.
- Following
the recommended treatment plan they have agreed to, including instructions
from nurses and other health personnel.
- Keeping
appointments.
- Treating
others with respect.
- What
happens if they refuse the planned treatment.
- Paying
for their care.
- Respecting
the property and rights of others.
If
you have any questions about your rights and responsibilities as a patient,
please ask a member of our front desk staff.
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